MTM 1 (Sessions 1-4): Counselling Learnings

MTM has been fun and contains very applicable learning. Just wanted to make a note of the things to keep in mind when building and visualizing your framework before a counselling session.

Develop a framework of how to approach counselling: Tailor each session to suit the patient's needs and ensure other pertinent information is covered (storage, side effects etc.)

ASK QUESTIONS TO HELP YOU TAILOR THE SESSION.

Know stuff + Being empathetic ; Being sensitive comes first!

- Introduce self
- Use of neutral tone (give facts about medication, give reasons/provide the benefits when asking questions that are personal)
- Be assertive
- Be empathetic (acknowledging patient and their concerns [what are they experiencing as a result of their diagnosis/condition/symptoms or how they are feeling about their current situation] + how you can help to support their goals
- Find out their concerns
- Grave illnesses (ie. cancer) -> patients don't need you to feel sorry for them but instead are looking for what they can do to feel better; inquire about what their health goals are and what they need
- Maintain eye contact
- ASK QUESTIONS BEFORE MAKING RECOMMENDATIONS; DON'T ASSUME ANYTHING
- Social Hx -> change is hard, a step at a time to encourage any change at all
- Remember to tailor each counselling session to most immediate needs first (can't fix all the problems, don't info dump, give information that will be useful to patient)
- Use the patient's name!
- Avoid using personal experience as a source of advice (unless in CPS or other credible sources)

ASK QUESTIONS!


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